Updated: Mar 9
Small business owners wear multiple hats. Becoming a "quick-change" artist can simplify your business and make it easier to collect client payments.
If you have a home services business, like a carpenter, house painter, electrician, plumber, lawn or pool service, a house cleaner, gardener, dog walker, pet sitter, etc. you provide a service that will always be in demand. You are very good at what you do. We just need to make sure you keep your cash "flowing." You want to attract more customers and take good care of them so they can send referrals your way. You want to be able to stay focused on providing good service during work hours, and limit interruptions. You basically need an efficient digital tool to help with business tasks while you serve clients, it's a win-win situation.
There's a challenge, though. If you spend all of your work hours, working, when do you catch up on all the business tasks you need to do, like booking appointments, sending out invoices, following up to collect payments, and answer customer questions? Most likely, you spend your evenings scheduling and confirming appointments, preparing proposals, sending out invoices, answering customer communications and collecting payments. Wouldn't you like an easy way to address these tasks, quickly and easily. It doesn't have to take all evening; you just need a few minutes here and there to handle most of these tasks.
If you typically provide clients with a quote, you want to send it to them without delay, while they are still anxious to get going. If you take too long to send it out or fail to follow up, you might lose them to another competitor who is better organized and more responsive. Next, if a client accepts your proposal, they'll need an invoice, so they can pay you.
In summary, a service provider who is responsive and professional, and has tools in place to simplify and streamline this process will be more likely get the job and also be able to go home and have a nice evening with less worry about collections and cash flow.
It sounds simple, but there will be some work involved up front to get set up to use a digital app for your business. It's very worthwhile to spend time, up front, automating your processes, to save you time, going forward. You'll be able to be more responsive to clients, streamline collections, win more business and improve cash flow. The key is to make it easy for your clients to remember to pay you and for you to make it easy for them to do so. Give them easy options. Simply being able to accept credit cards at a client meeting, can often do the trick. Using a mobile credit card reader on your phone, can allow you to take credit card payments on-the-spot with a mobile card reader. The secret is to make it easy for clients to pay you, all while projecting a professional image that inspires client confidence in you.
Stop doing things the hard way, using a paper system or multiple apps to accomplish what you can find in one app. You'll be able to spend more time focusing on your work and your customers with less stress. If you use one app for a calendar, another app for credit card payments, another tool to keep track of clients, and yet a fourth option to prepare quotes and invoices, you're working way too hard. Look for an app that offers all of these tasks, in one place, and stop wasting time swapping between unconnected tasks. It's worth investing a little of your time to get organized and take your time back.
Look for our article on "How to get started using a new app." It can seem overwhelming, but don't let that stop you. If you take it one step at a time, it will all come together quickly.
Take your time back. Improve your cash flow. Start today, shifting your focus back to caring for your customers, and watch your business take off. Nurturing client loyalty will lead to future referrals and more loyal customers. Go out there and be successful!
For information about Biju, a mobile app for small businesses, head to www.biju.io.